Key Issues with Edg Energy Sales Team

2Executive summary This report looks into signalise exserts with EDG heartinesss Sales team. The main issues investigated are the variation in performance takes, the quality of training for employees as well as quality and usefulness of information about customers. Another key issue is how EDG reward their employees, looking at motivation strategies and remuneration. 3Key issues 3.1 Variation in performance The over both performance level is 0.9 DPDPM below the expected performance level. The underperformance is due to select workers not working hard enough. With such a diverse begin of performance levels, some employees are working harder than others how incessantly all DEEs should be achieving their tar attracts. 3.2Lack of information There is a lack of information given throughout the business, including the training process, outline of returning customers after their door to door sales scrutinize and the quality of data about their customers which the DEEs believe is of no value and is not time effective. 3.3Quality of training A big issue is the training process. Managers complain the course is unconnected whilst giving no suggestions on cleansements. With the high staff disorder and 15 new trainees each week, the quality of training has to be improved. 3.

4Laptop replacement On average, laptops need replacing ever 6 months, some quicker than others. Not only does this cost the business more money to fund new laptops, only if they pay their staff for the days they cannot work due to this task creating an incentive for faulty laptops. 3.5Remuneration EDG pay a prat salary which is less than its current competitors. An issue with this is if it attracts the right employees or are there better incentives that could be used. Another issue is the emphasis on monetary reward and no non-monetary rewards to improve a workforce that have different aims and objectives. 4 investigating the problems 4.1Variation in performance To explore the variation in... If you want to get a full essay, order it on our website: Orderessay

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