The Diagnostic Process

The Diagnostic Process The mechanics by which the diagnosis proceeds, no slight than the going-in assumptions of the organizational sponsors and the outsider consultant, redeem an impact on the intensity of the diagnostic intervention. The effectiveness of diagnosis in mobilizing energy for assortment and asserting direction is powerfully influenced by the manner in which the intervention is conducted in three beas: info collection, discovery, and the feedback loop. info collection. Data collected by the diagnostic process can have a powerful impact on the organization, both by motivating organizational members to commute their behaviors and by directing that change in ways that will likely lead to new patterns of behavior (Cammann & Nadler, 1976; Nadler, 1977). The motivational impact of data occurs as feelings are roused and forces unleashed that bring about behavior change. The collection of data potentially becomes a key way of mobilizing the considerable energy required to overcome commitment to the status quo. The collection process, however, can and must do more than energize change, as important as that aspect is. Data collection can also be undertaken in such as way as to point the skill along to organizational members.

Thus, our sixth proposition focuses on both the motivational and the learning potentials of data collection: In a learning diagnosis, the mechanisms for collecting data should be intentional to maximize both the commitment of organizational members to the conclusions of the processes and the willingness and ability of organizational members to engage in future data collection and diagnosis. In looking at the employee task force process set forth earlier, there were many techniques they could have relied on for collecting data regarding the roadblocks to organizational effectiveness. Their choice of unstructured interviews fits more closely than do other approaches with the imperative to advance organizational learning. Not surprisingly,... If you involve to get a full essay, order it on our website: Orderessay

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